1. Who We Are

TURN is a product of SaddleUp Inc., a Delaware C-Corp. We operate a software platform that helps property managers, regional managers, and vendors coordinate apartment unit make-ready work. Our website is turnapts.com.

When this policy says "TURN," "we," "us," or "our," it refers to SaddleUp Inc. When it says "you," it refers to any person who visits our website, signs up for our platform, or interacts with our services.

2. Information We Collect

We collect information in the following ways:

Information you give us directly:

• Name and email address
• Company or property name
• Phone number (optional)
• Any messages or notes submitted through our contact or demo request forms

Information collected through platform use (current or future):

• Login credentials (email and password, stored in hashed form)
• Unit make-ready records, job assignments, and completion logs
• Vendor performance data (on-time rates, acceptance rates, completion history)
• Photos or notes uploaded to document job completion
• Communication logs between property managers and vendors within the platform

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited and time spent on pages
• IP address and general geographic location (city/region level)
• Referring URLs
• Standard web analytics signals via cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the TURN platform
• Respond to demo requests and customer inquiries
• Send service-related communications (job notifications, confirmation emails, product updates)
• Understand how users interact with the platform so we can make it better
• Monitor for security threats, fraud, and misuse
• Meet our legal and contractual obligations

We do not sell your personal information. We do not use your data to serve third-party advertising.

4. Analytics and Cookies

We use standard web analytics tools (including Vercel Analytics) to understand traffic patterns and usage. These tools may use cookies or similar tracking technologies. The data collected is aggregated and used only to improve TURN — not shared with advertisers.

For full details on cookies, see our Cookie Policy.

5. Sharing Your Information

We do not sell or rent personal data. We may share information with:

• Service providers: Third-party vendors who help us operate the platform (e.g., hosting, email delivery, analytics). These vendors are contractually required to protect your data and may not use it for their own purposes.
• Property management software integrations: If you connect TURN to platforms like Yardi, AppFolio, Rent Manager, or RealPage, relevant operational data will be exchanged with those platforms as directed by you.
• Legal obligations: If required by law, court order, or government authority, we may disclose information as legally required.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users before any transfer takes place.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain it (e.g., for tax, legal, or compliance purposes).

Operational records (turn history, vendor performance logs) may be retained in aggregate, anonymized form after account deletion.

7. Your Rights and Data Deletion Requests

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of certain uses of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, email us at notifications@turnapts.com. We will respond within 30 days.

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal data. We do not sell personal data. You may submit requests at the email above.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is 100% secure. If you believe your account has been compromised, contact us immediately at notifications@turnapts.com.

For more detail, see our Security Statement.

9. Children's Privacy

TURN is a business-to-business platform intended for use by adults in a professional capacity. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected such information, we will delete it promptly.

10. International Users

TURN is operated from the United States. If you access our platform from outside the US, your information will be transferred to and processed in the United States. By using TURN, you consent to this transfer. We take appropriate safeguards to protect your data in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If changes are material, we will provide more prominent notice (such as an email notification). Continued use of TURN after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

SaddleUp Inc. (TURN)
Email: notifications@turnapts.com
Website: turnapts.com